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- Before you buyCheck your phone works with eSIM and pick the right plan.7 articles
- Installing your eSIMSet up your eSIM on iPhone or Android and find your installation details.5 articles
- Using your eSIM abroadGet connected, check your data and fix connection problems.6 articles
- Top-ups and balanceAdd more data, top up without signing in and use your balance.4 articles
- Phone numbers, calls and textsWhat plans with a phone number can do and how to keep your number.6 articles
- Changing phonesMove your eSIM when you get a new phone.1 article
- Payments, refunds and your accountPayment methods, refunds, signing in and contacting us.6 articles
- Good to knowInformation specific to this store.1 article
Before you buy
- What is a travel eSIM and how does it work?A travel eSIM is a digital SIM you download to your phone to get mobile data abroad, without swapping your SIM card.
- Does my phone support eSIM?How to check on your phone whether it can use an eSIM, and which common models usually can.
- How do I check my phone is unlocked?A travel eSIM only works on a phone that is not locked to one carrier. Here is how to check on iPhone and Android.
- Can I keep my normal SIM and number while using the eSIM?Yes. The eSIM is added as a second line, so your own SIM and number stay on your phone.
- Country, regional or global plan: which do I need?How to pick between a country, regional or global plan, and what to check on the plan page before you buy.
- Does my eSIM come with a phone number?Whether your eSIM includes a phone number for calls and texts, and how to stay reachable if it does not.
- When should I buy and install my eSIM?The right time to buy and install depends on what starts your plan. Here is how to time it.
Installing your eSIM
- How to install your eSIM on iPhoneStep-by-step installation on iPhone, with the QR code, the install button or the manual details.
- How to install your eSIM on Android (Samsung, Pixel, others)Step-by-step installation on Samsung, Google Pixel and other Android phones.
- When does my plan's validity start?Plans start in different ways. Check the Starts line on your plan page or order to see when your days begin.
- I can't find my QR code or installation detailsWhere to find your eSIM's QR code and manual installation details after you buy.
- I deleted my eSIM. Can I install it again?Whether a deleted eSIM can be reinstalled depends on the eSIM. Read this before you delete one.
Using your eSIM abroad
- My eSIM is installed but I have no dataChecks to try, in order, when your eSIM is installed but mobile data doesn't work.
- Turning on data roaming and choosing the eSIM for dataWhy your eSIM needs data roaming on, and how to make it the line your phone uses for mobile data.
- How do I check how much data I have left?Where to see your remaining data, why it can differ from your phone's own counter, and when we email you about it.
- Can I share my data (hotspot)?Using your eSIM's data as a personal hotspot for a laptop or another device, and what to check first.
- Slow data or no signal: what to tryQuick fixes when your eSIM's data is slow, keeps dropping or shows no signal.
- Crossing borders with a regional or global planHow one regional or global eSIM keeps working as you travel between countries, and what to do when you arrive somewhere new.
Top-ups and balance
- Top up or buy a new plan?When to add data to the eSIM you already have, and when you need a new eSIM instead.
- How to top up your eSIMAdd data to the eSIM already on your phone, from your order page or with the eSIM's ICCID.
- Topping up with your eSIM's ICCID (no sign-in)Add data to an eSIM bought on our site using only its ICCID, without signing in.
- What happens when my plan runs out or expires?What changes when your data is used up or your plan's validity ends, and when you can still top up.
Phone numbers, calls and texts
- Which plans include a phone number?Only plans on our number lines come with a phone number, call minutes and texts; every other plan is data only.
- Where do I find my phone number, and can I use it with WhatsApp?Your plan's number shows on your phone once the eSIM is connected in a covered country, and you can register WhatsApp with it.
- What can my plan's number call and text?Each number line has its own calling and texting rules; here is what Global+ and our single-country lines can and can't do.
- Will I keep the same number after a top-up or when my plan ends?Your number stays the same through top-ups and for 90 days after your plan ends; after that it is recycled and a later top-up gets a new number.
- Will I receive verification codes from WhatsApp, Google or my bank?Plans with a number can receive verification codes, but the service sending them decides, so delivery can't be guaranteed.
- My calls or texts aren't working. What can I try?Checks and phone settings to try when calls or texts on your plan's number don't go through, and what to send us if they still fail.
Changing phones
Payments, refunds and your account
- Which payment methods can I use?The ways you can pay for an eSIM or a top-up, and the limits that apply.
- Paying with crypto, step by stepWhich coins and networks you can use, how to send the payment, and what to do if it doesn't show up.
- Refunds: when can I get one?What our terms say about refunds, and how to ask for one.
- Signing in and finding your orderHow to sign in, where your orders and eSIM details are, and what to do if an order is missing.
- Buying without an account (order code)How the order code works when you pay in crypto, how to open your order with it, and what to do if you lose it.
- How to contact supportHow to reach us, what to include so we can help quickly, and what never to send.